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Price Match Promise
Simply drop an email to firstname.lastname@example.org with details of the item, price and seller and we will get back to you. If possible, please include a link to the product or a screen shot of the item you would like us to price match. If you have already placed your order, or have received your order in the last 7 days, then please include your order details.
Please note the following points when submitting an item/price for Price Match:
- The Competitor’s price must include shipping and VAT
- The Competitor’s item must be identical (size, colour, weight etc)
- The Competitor’s item must be in stock at the time of the price match
- The Competitor’s price must be publicly advertised and must not be subject to membership discounts, bulk buy discounts or similar.
- We will only match against any advertised competitor selling price which is available to any member of the public, which excludes promotional vouchers and on-line codes.
- Our own promotional vouchers, offers and discount codes cannot be applied on top of Price Match discounts.
- We reserve the right to decline price matches if we believe there is an error with the competitor’s listing.
- If requesting a Price Match for a completed order, please allow 3-5 working days once accepted for the difference to be processed as a refund.
- Prices for 3rd party sellers are not included.
- Must be a VAT registered business in the UK.
- Products must be in stock at competitor and available for immediate purchase or delivery.
- Hockey Factory Shop Ltd reserves the right to withdraw the Price Match at any time