Returning Goods - Christmas & New year Returns Policy

Buying a gift for Christmas? Don't Panic! You can still inform us that you would like to return an item that was purchased for a Christmas gift, in the New Year!

Any items purchased and dispatched during the period from 20th of November 2017 to 31st of December 2017 may be returned up to and including the 15th of January 2018. The standard returns policy, which is stated below, will apply after that.

Returns And Cancellation Policy:
  • Postage and packing costs are not refundable. We do not refund return postage costs.
  • We do not accept returns for personalized items, such as smocks.
  • We are unable to dispatch replacement or exchange items before we have received the returned item.
  • NOTE: Items must be returned to us in a saleable condition. Items not returned in a saleable condition can be rejected.
  • We do not refund return postage costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • INTERNATIONAL ORDERS: No postage is refunded for returned items from outside the UK unless agreed in advance.
  • We aim to process refunds within 3-5 working days. Please note that refunds can potentially take an additional 1-2 working days to appear in your account

Returned Goods
  • We recommend that all returned goods are returned using a tracked delivery service, so that there is proof of delivery back to us.
  • The customer is responsible for any returned goods until they are delivered to us. All goods must be returned in a saleable condition.
  • We do not refund return postage costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • Faulty items will need to be assessed before we can process an exchange or refund.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers use another layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.